If you do look to return to us in the future, please feel free to get in touch with myself using the contact details below and I'd be happy to organise and oversee your next stay to ensure you have a great time! Once again, please accept my apologies for the issues you encountered and I hope you will look to return in the future.The hotel offers a restaurant and a snack bar/deli. I have shared this feedback with the operations manager to review and we will also use you feedback as training to ensure this occurrence does not happen again. Regarding your visit to the Marco Pierre White bar, I can only apologise for this and reassure you that we will investigate why our team did not provide the true Welsh hospitality that we train our team to provide. If you required further assistance or preferred another room, we would've happily relocated you to another room and given extra assistance to help you figure out how to change the temperature settings on the air conditioning unit. Our air conditioning does have a cold setting and instructions are provided on the welcome letter you would have received upon check in. I'm very sorry that you found this to be an inconvenience. This has been done for privacy reasons as some rooms face into other guest bedrooms and so to ensure privacy is guaranteed, the windows had to be covered. You are correct in that some of our rooms contain frosted glass. I'm very sorry to hear you did not enjoy yourselves during your time hear and that you found your room to be small. It was all disappointing.…ĭear hayleyK001, Thank you for taking the time to leave us some feedback regarding your recent stay. We've both had a tough time recently and the little things do matter when you are paying and trying to cheer yourself up. We didn't go back and complain because honestly we were a little nervous we would get shouted at by the lady on the bar. We ordered a cocktail off the menu each which promised all sorts of lovely things in it including edible flowers, Whatever we got was just some syrup and prosecco in a glass - no flowers etc, for the price ( about £12 each) it was really disappointing. The air con only went down to hot so the room was unbearable with no air ( and no windows) We went up to the Marco Pierre White bar for a drink on the terrace and the staff member that served us clearly hates their job, no niceties and very blunt and snappy. We checked in for a gig nearby at the castle so the location was fine, but the room was small with no windows ( they had blocked them over as clearly they faced out to a wall but no natural light and feeling very claustrophobic wasn't ideal for either of us. This was a disappointing stay for me and my friend. Sanctuary at Grand Memories Santa Maria.Grand Sunset Princess All Suites Resort.
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